Shipping, Returns & FAQ

Shipping, returns & questions

The practical part.

Shipping

How does it ship?

Every SOHAN piece is under 30 grams, non-flammable and letterbox-sized. No signature, no courier window, no waiting in. Orders are dispatched from Poznań.

Where do you ship?

Across the EU. Delivery times and rates are shown at checkout before you pay.

Why no free-shipping threshold?

Because posting a 10 ml bottle costs almost nothing, so dangling free shipping over a bigger basket would be theatre. The price you see is the price.

Returns

Can I return it?

Unopened, sealed items within 14 days of delivery, under EU distance-selling rules. Full terms are in the refund policy.

What about an opened bottle?

Opened fragrance cannot be resold, so it cannot be returned. This is exactly why the €18 Discovery Trio exists — find out what it smells like on 2 ml rather than on 10.

Something arrived damaged.

Email us with a photo and we will replace it. No forms.

Wearing it

How do I layer?

№ 03 Sesame Skin goes down first. Wait until it stops being loud — five minutes is usually enough — then put № 01 or № 02 over the same spot, not beside it. That pause is the difference between layering and simply wearing two things.

How long does it last?

Longer than an alcohol spray, because nothing evaporates off in the first ten minutes. It sits close to skin rather than filling a room.

Which one should I start with?

The trio, honestly. If you already know you want to layer, № 03 is the other sensible starting point — it is the base almost every combination is built on.

Ingredients

What is in it?

Fragrance in a carrier oil. No alcohol, no water. The full INCI list, including all declarable fragrance allergens, is printed on every unit and shown on each product page.

Is it tested on animals?

No. Animal testing for cosmetics is prohibited in the EU.

Can I use it if I have sensitive skin?

We can tell you what is in it, and the allergen list is there for exactly this reason. We cannot tell you whether it will suit you — that is a question for you or a professional, not for a shop.

Still stuck? Reply to any email from us, or use the contact form. A person reads it.