Shipping Policy

Last updated 23 September 2026

SOHAN Scents. 

Questions about a parcel go to info@sohanscents.com and we answer within one business day.

Where we ship

We ship to all countries in the European Union, to the United Kingdom, to the United States and Canada, and to most other countries worldwide. If your country does not appear at checkout, write to us and we will tell you whether we can reach you.

Dispatch times

Orders are packed and dispatched within 2 to 4 business days. Business days are Monday to Friday, excluding public holidays. Orders placed after 13:00 CET are treated as arriving the next business day.

You receive an email with a tracking link as soon as your parcel leaves us. If your order contains something that is delayed, we write to you rather than leaving you to guess.

Delivery times

Delivery estimates start from dispatch, not from the moment you order.

These are carrier estimates and not guarantees. Customs checks, weather and peak periods can add time. In every case your order will be delivered within 30 days of purchase at the latest, as required by EU consumer law. If we cannot meet that, you may cancel and we refund you in full.

Shipping rates

Rates are calculated at checkout by weight and destination, and shown before you pay.

Our oils and balms are small and light. A typical order of two or three pieces weighs around 0.18 kg, which is inside the letterbox band, so most orders in Poland and the EU ship at the lower rate. Letterbox parcels fit through a standard letter slot and need no signature.

Taxes and customs

Prices shown at checkout are in euro and include any taxes we are required to charge on your order.

Orders sent outside the European Union may attract import duty, VAT or a customs handling fee on arrival. Those charges are set by the destination country, are not included in what you pay us, and are the recipient's responsibility. We declare every parcel accurately and at its real value. We cannot mark an order as a gift or understate its value.

If a parcel is refused at customs or returned to us because import charges went unpaid, we refund the goods but not the original shipping cost.

Addresses, and what happens if one is wrong

Check your address before you pay. We dispatch quickly, so we can only change an address if you write to us before the parcel leaves, and we cannot promise to catch it in time.

If a parcel comes back to us because the address was incomplete or nobody could take delivery, we contact you and reship it once you cover the second postage. If you would rather not reship, we refund the goods minus the original shipping.

Delayed, lost and damaged parcels

Tracking sometimes stops updating for a few days, particularly on international routes. That is usually normal and the parcel is moving.

Write to us if tracking has not moved for 7 business days within the EU or 14 business days elsewhere, and we will open an enquiry with the carrier. If a parcel is confirmed lost, we send a replacement or refund you in full, whichever you prefer.

If your order arrives damaged or leaking, send us a photograph of the parcel and the contents within 7 days of delivery. We replace it. You do not need to return the damaged goods unless we ask.

Risk of loss or damage passes to you when the parcel is handed to you or to someone you nominated. Where you arrange your own courier, risk passes when we hand the parcel to that courier.

Returns

This policy covers delivery only. Cancellations, the 14 day right of withdrawal and return postage are set out in our Refund Policy.